"Nous avons quitté un opérateur national qui nous facturait trois fois plus pour deux fois moins de fonctionnalités. L'équipe de support de SoundLine nous a portés et mis en service en deux jours."
RW
Robert Wright
Complete Communications Platform
Everything your team needs
to communicate at scale
33 features across six categories in one platform. No tools to duct-tape together, no vendor sprawl — just one system that works.
33
Features
99.99%
Uptime SLA
30+
Languages
50+
Integrations
Core
Unlimited Calling
Unlimited inbound and outbound calling across the US and Canada — HD voice over our redundant network with a 99.9% uptime SLA.
- No per-minute charges or surprise overages
- HD codec with AI noise suppression
Core
Unlimited SMS & MMS
Text and picture-message customers from your business number — unlimited, with delivery tracking and team-shared threads.
- Unlimited SMS & MMS to US & Canada
- Two-way threads shared across your team
One Free Number
Every account includes a free local or toll-free business number — pick your area code and start calling in minutes.
- Local or toll-free, your choice
- Instant activation, no setup fee
Core
Additional Phone Numbers
Add as many numbers as you need — for departments, locations, or campaigns — and route each to the right team or flow.
- Local, toll-free & vanity numbers
- Independent routing per number
Core
International Calling
Reach customers and partners worldwide with competitive per-minute rates to 150+ countries — billed transparently.
- 150+ countries at low rates
- Per-account spend controls
Core
Number Porting
Keep the numbers your customers already know. We handle porting end-to-end with zero downtime during the switch.
- Free port-in of existing numbers
- Guided, zero-downtime migration
Core
Transparent Port-Out
Your numbers are yours. If you ever leave, port out with a clear, published per-number fee — no hostage-taking.
- Published flat port-out fee per number
- Fast, no-hassle release process
Core
E911 Emergency Calling
Location-aware emergency calling on every line, so 911 dispatchers get the right address the moment a call connects.
- Registered address per device
- Automatic alerts to admins on 911 dial
Core
Desk Phones
Use the IP desk phones your team prefers. We support leading models out of the box with zero-touch provisioning.
- Plug-and-play with popular IP phones
- Zero-touch provisioning & updates
Core
Video Calling
Launch an HD video call from any conversation in one click — screen sharing included, no extra app to install.
- One-click video from any chat or call
- Screen sharing & meeting links
Core
Branded Caller ID (BCID)
Display your business name and logo on outbound calls so customers recognize you — and answer more of your calls.
- Verified business name on caller ID
- Higher answer rates, fewer spam flags
Core
Basic IVR
Greet callers with a professional menu and route them to the right department — set up in minutes, no IT required.
- Custom greetings & menu options
- Route to people, groups or voicemail
Core
Advanced IVR
Build multi-level call flows with our visual drag-and-drop builder — time-of-day rules, conditions, and overflow routing.
- Visual multi-level flow builder
- Business-hours, holiday & overflow logic
AI
Call Transcription
Every call transcribed automatically in real time and after the fact — searchable, shareable, and accurate in 30+ languages.
- Real-time & post-call transcripts
- Full-text search across your archive
AI
Call Summary
Get a concise AI summary with key points and action items in your inbox seconds after every call ends.
- Auto summaries with extracted to-dos
- Share to CRM, chat or email in a click
AI
Call Sentiment Analysis
Understand how every conversation felt. AI scores tone and sentiment so managers can spot at-risk customers fast.
- Per-call sentiment & tone scoring
- Trend alerts for coaching opportunities
AI
Voice AI Agent
An autonomous voice agent that answers, qualifies, and resolves routine calls 24/7 — escalating to humans only when needed.
- Natural conversational call handling
- Smart escalation with full context
AI
AI Receptionist
A virtual receptionist that greets callers, answers FAQs, books appointments, and routes calls — around the clock.
- 24/7 greeting, FAQ & scheduling
- Intelligent routing to the right team
AI
Live Call Translation
Break the language barrier in real time. AI translates both sides of a live call so everyone is understood instantly.
- Real-time two-way voice translation
- 30+ languages, no third-party tools
Productivity
SLC Mobile App
Your full business phone system in your pocket — calling, texting, voicemail, and team chat under your business number.
- Native iOS & Android apps
- Push notifications for calls & messages
Productivity
Team Messaging
Keep internal conversations and customer threads in one place. Chat with teammates, share files, and loop in context fast.
- Direct & group internal chat
- Shared customer threads with notes
Productivity
Shared Contacts
A single company-wide address book. Everyone sees the same up-to-date contact details, notes, and call history.
- Company-wide shared directory
- Notes & history visible to the team
Productivity
Voicemail Transcription
Read your voicemails instead of dialing in. Every message is transcribed and delivered to your inbox and the app.
- Voicemail-to-text in seconds
- Delivered by email & in-app
Productivity
Call Recording
Automatic or on-demand recording with HIPAA-compliant encrypted storage, instant playback, and audit-ready controls.
- Automatic & on-demand recording
- Encrypted, compliant cloud storage
Productivity
SMS Auto-Responder
Never leave a text unanswered. Send instant, customizable replies for after-hours, missed calls, or keyword triggers.
- After-hours & missed-call auto-replies
- Keyword-triggered responses
Productivity
Project-Management Tools
Turn conversations into action. Create tasks, assign owners, and track follow-ups without leaving SoundLine.
- Tasks & follow-ups tied to calls
- Assignments, due dates & reminders
Integrations
CRM Integration
Native Salesforce, HubSpot, and 50+ app integrations. Calls auto-logged, contacts synced, and screen pops on every call.
- Click-to-call & auto call logging
- Screen pops with full contact context
Integrations
WhatsApp Integration
Meet customers where they are. Send and receive WhatsApp messages from the same shared inbox as your calls and SMS.
- WhatsApp in your unified inbox
- Team-shared threads & templates
Admin & Security
Analytics & Reporting
Live dashboards for call volume, answer rates, and team activity — so you always know how your phones are performing.
- Real-time call & team dashboards
- Answer rate, volume & missed-call views
Admin & Security
Advanced Reporting & Analytics
Build custom reports across 50+ data points, schedule them to stakeholders, and benchmark agent performance over time.
- Custom report builder, 50+ metrics
- Scheduled exports & agent scorecards
Admin & Security
Multi-location Management
Run every office from one account. Manage numbers, users, and routing per location with centralized admin controls.
- Per-location numbers, users & routing
- Centralized roles & permissions
Support
Ticket-Based Support
Submit a ticket anytime and track it to resolution. Every plan includes our responsive ticket-based support desk.
- Email & in-app ticketing on every plan
- Full history & status tracking
Support
Human Support (Chat + Live)
Talk to a real person. Higher plans add live chat and phone support from our US-based team — no bots, no runaround.
- Live chat & phone with real humans
- Priority response on higher plans
La confiance d'entreprises partout
Ne nous croyez pas sur parole — voici ce que disent nos clients.
"À elle seule, la transcription par IA vaut le prix. Notre équipe commerciale ne passe plus aucun temps sur les notes d'appel. Les intégrations avec Salesforce fonctionnent parfaitement dès le départ."
KM
Ken McCullough
"Nous gérons 4 sites et 60 utilisateurs. Chaque site est sur le même système, les mêmes extensions, les mêmes flux d'appels. SoundLine est le seul fournisseur à avoir rendu le multisite aussi simple."
MP
Michaela Pollard
"JJ was super helpful and professional. Management team should consider giving him a raise!"
RP
Roman Pastuszychyn
""
JL
Jose Luis Flores
"Now that I was contacted by Victoria Petrosyan in person she resolved the issue for me regarding the new System not allowing me in to pay via website...."
DD
Darylene Dennon
"Excellent Service every time."
KM
Kevin M Gracey
"We have used Soundline's VOIP service for many years now. We always have crystal clear calls and no downtime. When we have had issues with the phones ..."
CN
Curt Nelson
"We have used Soundline's VOIP service for many years now. We always have crystal clear calls and no downtime. When we have had issues with the phones ..."
CN
Curt Nelson
"Soundline's set up is seamless, and their customer support is excellent! I highly reccommend Soundline Communications."
RC
Rachelle Costello
"Victoria was patient, kind and effective!"
DR
Dorothy Rodes
"7-year Update: I now work for SoundLine!Original circa 2017: Amazing company with unmatched features and very reasonable prices that beat any major pr..."
VP
Victoria Petra
"Definitely went above and beyond to help with a new router installation. Great to do business with for sure.Thanks!"
BH
Brian Hendew
""
FR
Faysal Robi
"Excellent company and very responsive to providing assistance. Superb customer service and products. Highly recommend businesses to consider this co..."
SH
Steven Hemmat
"Have used their phone service for several years and it is top notch. Good pricing, great service, tons of features, easy to use. The staff is great..."
CJ
Cameron Johnson
"I've used Soundline Commination's service for the last 4 years and am very pleased with their excellent customer service, technology & features advanc..."
MR
Michael Roberts
"I've used Soundline Commination's service for the last 4 years and am very pleased with their excellent customer service, technology & features advanc..."
B
Brandon
"Customer for several years. Very pleased. Much better than traditional land line."
MF
MI FM
""
ET
Ethan Turner
"The best business partner decision we've made. Incredible customer service, tireless staff - not to mention the great pricing and features offered..."
BM
Bob Morgan
"As a small business man, I find myself having to occasionally ask favors of my vendors. Never in my 25+ years in business have I come across a compan..."
SK
Spencer King
"The service has been great!!!! Quick responses when we need changes to our account. The call recording feature was something we were missing, now it m..."
HP
Hunts Plumbing
"The crew at SoundLine has consistently gone above and beyond in service and prompt delivery. When we initially started using SoundLine's VOIP service ..."
NC
Noah Conquergood
"It was a pleasure working with these guys. It was nice to work with and support a small local business instead of navigating the headache that is a m..."
G
gabrielle
"Friendly and knowledgeable staff; small town personalized service."
DK
David Kirwan
"Best customer service. We have had a VOIP service within our company through Ring Central for a while now and have faced problems with call quality, p..."
HP
Hassan Packin
Help Center
Learn how to use every feature
Step-by-step guides covering setup, configuration, and advanced usage — organized by category.
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