What’s New

AI Call Summaries & Smart Transcription

Every call is now automatically transcribed and summarized by AI. Get a concise action-item list after every meeting — no more manual note-taking.

What’s new

• Real-time transcription — see words appear as people speak during live calls
• Post-call summaries — AI extracts key decisions, follow-ups, and next steps automatically
• Sentiment analysis — understand caller tone and flag escalations before they happen
• Searchable transcripts stored securely with HIPAA-compliant encryption

Available on Growth and above. Head to Settings → AI Features to enable transcription for your account.

SoundLine + Salesforce & HubSpot CRM

Connect SoundLine to your CRM and automatically log every call, voicemail, and SMS directly to the right contact record.

• Automatically log calls, texts, voicemails, and AI summaries to the right CRM contact
• One-way contact sync keeps your phone directory up to date without duplicate records
• Click-to-call from within Salesforce or HubSpot using your SoundLine number

Redesigned Mobile App — Faster & Cleaner

The SoundLine mobile app has been rebuilt from the ground up. New navigation, faster call setup, and a refreshed look that works beautifully in both light and dark mode.

• Tab-based navigation for calls, messages, contacts, and settings
• Home screen widget to dial or message with one tap
• Reduced battery usage and improved call quality on cellular networks

Call Quality & Reliability Improvements

We resolved several edge-case issues affecting call clarity and connection stability on certain ISPs and network configurations.

What stays the same

Everything that matters: your numbers, your call history, your voicemails, your team’s settings. This was purely a stability update — nothing visible changed.

• Fixed echo on calls routed through certain SIP gateways
• Resolved intermittent dropped calls on network handoff (WiFi → LTE)
• Improved codec negotiation for lower latency on international calls
• 99.98% uptime in Q1 2026 — highest in company history

Multi-Language Support — 4 Languages at Launch

SoundLine now supports English, Español, Français, and Deutsch across the entire web portal. Your language preference is saved and applied automatically on every page.